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Bungie has been fighting an uphill battle ever since the launch of Destiny 2. It's not just the lack of meaningful content or the features that were torn asunder from the original, it's the severance of trust that hurt them.
Time and time again Bungie proved to its playerbase that it thought it knew better, and despite vows of upping its communication game, they're still mostly taking a walled-garden approach, at least on the executive level. The tepid launch of the first DLC didn't help things, and now we're reaching the end of the season pass honeymoon with Warmind.